helpFrequently Asked Questions
How do I reset my transaction PIN?
You can reset your PIN from the mobile app settings. You will need to verify an OTP sent to your email.
Why is my transfer pending?
Transfers may remain pending if the receiving bank is experiencing downtime. Our system automatically reconciles pending transfers every 5 minutes.
How do I upgrade my account tier?
Submit your NIN or BVN via the identity verification tab in the app to instantly upgrade to Tier 2 or 3.
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Still need help?
Can't find the answer you're looking for? Open a support ticket and our team will get back to you within 24 hours.
Or email us directly at
support@dora.com